MULTICHOICE

SUBSCRIBER MANAGEMENT SERVICES (PTY) LTD

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY

VACANCY: CUSTOMER CARE REPRESENTATIVE

(Operations Division – Southern Region / Cape Town Branch)

LEVEL D

THIS POSITION IS TARGETING AFRICAN CANDIDATES


CONTEXT:

(Internal and external factors which influence the work environment, taking future conditions and strategic requirements into account)

 Leading edge technology
 Digital and analogue
 Multicultural environment
 Expanding / dynamic environment
 Multichoice policies and procedures


CUSTOMERS:

(Internal and external individuals or groups to whom products, services, programs and information must be provided)

 Subscribers
 Regional staff
 Decoder Centre
 Operations department


OUTPUTS:

(Products, services and information, which the individual must provide to internal or external, individuals or groups, to accomplish the organisation’s mission and strategy)

 Actioned customer requests
 Sales and rentals of MCA products and services
 Enabled and maintained services
 Cash management / receipted cash
 Completely daily reports
 Satisfied customers
 Maintained database
 Maintained banking

COMPETENCIES:

(Personal capabilities, which are critical to the production of quality outputs)

Knowledge
 IBS knowledge
 Product and service
 Organisational understanding
 MCA Business knowledge
 Pay TV industry
 Mathematical and technical knowledge
 Branch operational activities a must


Skills
 Interpersonal flexibility
 Diplomacy / tact
 Assertiveness
 Team work
 Cultural sensitivity
 Approachability
 Decision making
 Problem solving
 Verbal communication
 Empathy
 Listening
 Questioning


Personal Qualities
 Time Flexibility
 Service orientation
 Initiative
 Empathy
 Achievement orientated
 Self confidence
 Perseverance
 Integrity

Are you interested in this dynamic and challenging position? Please send your CV to Bronwyn van Wyk at Human Resources (BVanWyk@multichoice.co.za)

CLOSING DATE: 25 APRIL 2007


PLEASE NOTE:

1. HR IS NOT RESPONSIBLE FOR COPIES OF YOUR CVs. SHOULD YOU WISH TO SUBMIT A CV, PLEASE MAKE SURE THAT YOU KEEP THE ORIGINAL.

2. KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.




MULTICHOICE SMS (PTY) LTD
MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY

OSS - QA Analyst

(IT DIVISION)

LEVEL E

THIS POSITION IS TARGETING AFRICAN, COLOURED AND INDIAN CANDIDATES


CONTEXT:
(External factors which influence the work environment, taking future conditions and strategic requirements into account)

• Pay television industry
• Subscriber Management Services
• Leading edge technology and business sciences
• Multi-disciplined IS environment
• Dynamic, changing business environment


CUSTOMERS:
(Internal and external individuals or groups to whom products, services and information must be provided)

• Chief Information Officer & ITD Departments
• MultiChoice Africa divisions and business units
• MultiChoice SA and business divisions
• SMS & Naspers Group Customers
• 3rd Party Customers (SA & Africa Agencies etc)


OUTPUTS:
(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)

• Creation of Test Plans and Signed off approvals thereof.
• Creation of Test Cases and Signed off approvals thereof.
• Creation of Test Data
• Creation of Test Completions Reports and Signed off approvals thereof
• Storage of all Signed off Test documentation in Clear Case
• QA Process Improvement – Continuous focus on improving processes
• Risk Management – Identify and manage potential QA risks
• Change Management – Effectively handle change from development, to QA, to production.
• Impact Analysis – Identify and manage the impact to environment and business.
• Test Coverage Metrics – Testing, Regression Testing and Functional Testing
• Defect Tracking and Logging
• Compilation of Handover Documentation
• Input to Training Manuals
• UAT Co-Ordination and Approval signoff


COMPETENCIES
(Personal capabilities which are critical to the production of quality outputs)

Knowledge:

• Testing Methodologies
• Analysis of processes, information & technology.
• Business & Systems Analysis Methodologies & Standards
• ITIL Methodology
• Quality Assurance & Software Testing
• Application Security Best Practices
• Software Development Methodologies & Standards
• IDEF Methodology
• IT Infrastructure & Change Management
• SOX
• IBS & Enterprise systems knowledge
• Databases Oracle/SQL
• Continuous Improvement Methods and Standards (Six Sigma)
• SLC (Solutions Life Cycle)
• Control M (Advantageous)
• Biztalk (Advantageous)
• Rational Tools (Clear Case, Clear Quest)

Skills:

• Strong Analytical thinking
• Relationship building
• Anticipates & predicts problems & risks
• Innovative / creative thinking
• Deadline driven
• Strong influencing skills
• Achievement oriented
• Communication on an executive level
• Strong communication skills (both written and verbal)
• Implementation Management
• Time Management
• Team Player
• Risk Management
• Defect tracking and resolution
• Testing (Performance, Load, Stress, Regression)


Personal Qualities:

• Energy and drive
• Ability to give and accept constructive criticism
• Information seeking ability
• Self Confidence
• Detail orientation
• Diplomacy
• Initiative


Are you interested in this dynamic and challenging position? Please send your CV to Kgomotso Ramoenyane at Human Resources (KRamoenyane@Multichoice.co.za) or fax to
(011) 789-1899.

CLOSING DATE: 25 APRIL 2007

PLEASE NOTE:
3. KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.